Costs and Processes
Maintenance and home repair: Our Costs and Processes
Below are answers to some questions about how to book our services for modifications and maintenance.
We have additional ‘Frequently Asked Questions’ about home modifications and maintenance – click here.
- How long will I wait for the service?
All requests are prioritized based on the individual needs of the customer and timeframes discussed after identification of work to be done. All jobs are aimed to be completed in a timely manner.
- What happens after a referral is received?
You will be contacted within 5 days of the date of the referral to discuss the job, arrange a quote (if requested), or advise you if there is further clarification required.
If you have requested a written quote or it is a large job, our Building Manager will first inspect the site and/or discuss the work with you. You will be given a verbal quote which will be confirmed in writing.
- What will it cost?
The cost of the job will depend on – type, size, frequency, and funding source (for example, Private, Home Care Package, My Aged Care or NDIS).
Jobs under $1000 are quoted over the phone; over $1000 a written quote is provided.
Jobs over $1,000 require a 10% deposit.
A contract needs to be signed if the work is more than $5,000.
- How do I pay for services?
Credit card over the phone or cheque.