Frequently Asked Questions
Below are some frequently asked questions about Home Modifications Solutions.
What are home modifications?
Home modifications are any modifications to a home, or a home’s furnishings, in order to make the home safe and accessible for people and empower them to live independently. Click here to find out more about Home Modifications.
How much do home modifications cost?
This will vary depending on the work involved. To find out more about our costs and processes, click here
Am I eligible for Home Modification Solutions’ services?
To be eligible for Home Modification Solutions’ modification and maintenance services you must be:
- Living in the Sutherland Shire or St George areas of Sydney; and
- Wish to continue to live at home but are experiencing difficulties which are making you feel less confident about your ability to do so.
Is it essential to have an Occupational Therapist’s referral to access Home Modification and Maintenance’s services?
It is strongly recommended that an occupational therapist assessment accompanies any modification work.
It is essential for subsidized work as per funding guidelines. For more information on occupational therapists and how to find one, click here.
Can Home Modification Solutions arrange one-off jobs like window cleaning, changing light bulbs or fixing taps?
Yes, please contact us to discuss your maintenance needs.
What is the usual waiting time for services?
Usually 3-4 weeks from time of quote acceptance, however it is dependent on the complexity of the job. We aim to have all jobs completed in a timely manner.
How do I know that the staff coming into my home can be trusted?
We are committed to providing you with a high standard of service. In addition to our own rigorous recruitment process, all staff undergo a thorough criminal history and reference checks.
What happens if I want an extra task done on the day of my service?
This can potentially be arranged if you contact the service. However, there is no guarantee the task will be able to be done at that time.
What are my rights?
You have a right to:
- respect of your human worth, dignity and privacy
- be assessed for access to service without discrimination
- be informed about available services
- choose from available alternatives
- pursue any complaint about service provision without retribution
- involve an advocate of your choice
What are my responsibilities?
It is your responsibility to treat our staff with dignity and respect. You must maintain a safe working environment, which complies with work health and safety legislative requirements. You are expected to pay the agreed amount for our services and advise us if you cannot make your scheduled appointment.
What if I am not happy with the service?
We encourage you to let us know of any problems or concerns you may have with our service. You may contact the office at any time on 9524 1100 to discuss your concerns with our Manager.
We have a client feedback policy which you may access here or by calling the office on 02 9524 1100.
If you are still not satisfied with the outcome you may contact the Aged Care Complaints Scheme on 1800 550 552.