Once we know what work you would like done we may either have one of our builders contact you as soon as possible to assess for quoting and/or one of our trade staff may contact you depending on what you would like done they may be able to assess/quote and do the work on the same day.

If you are not cost responsible for the work, we may require other information and in most cases a completed Occupational Therapist (OT) referral with plans and specifications which is usually provided to our service by the OT.

Written quotes will be provided via the post and/or preferably by email if requested. If you are happy with the quote, you will need to sign and return one copy back to our service. Also other paperwork maybe attached if required as well as information booklets about our services etc. Our friendly staff will discuss this with you when they contact you.

Once you have approved cost someone from our office will make contact with you as soon as possible to discuss a suitable day and estimated time work can commence and payment options.

Please be aware, any quote over $4,999, you will be given a written payment schedule. You will need to sign and return this to us and once received we will discuss with you a proposed start date. When a start date is agreed you will receive contracts and deposit invoice at least two (2) weeks before work commences and you will need to sign where indicated and return one copy to our office. The deposit payment will be required before work can commence. Our friendly staff will provide you with further information about your payments towards the cost of modifications etc.

Once the work is completed to your satisfaction a survey form will be sent to you to give feedback on the work provided by HMS. This is just to keep us on track by ensuring we are doing all the right things for you and will help better our services for the future.