Our Costs and Processes
1. How long will I wait for the service?
All requests are prioritised based on the individual needs of the customer.
We aim to have work competed within 4 weeks from the initial request.
2. What happens after a referral is received?
You will be contacted within 5 days of the date of the referral to discuss the job, give you a quote (if requested), or advise if there is further clarification required.
If you have requested a written quote or it is a large job, our Building Manager will first inspect the site and/or discuss the work with you. You will be given a verbal quote which will be confirmed in writing.
3. What will it cost?
The cost of the job will depend on – type, size, frequency, and funding source e.g. Private, Home Care Package or Subsidies
Jobs under $500 are quoted over the phone; over $500 a written quote is provided.
Jobs over $1,000 require a 10% deposit
A contract needs to be signed if the work is more than $5,000
4. How do I pay for services
Credit card, cheque or call the office to make arrangements.