1.    How long will I wait for the service?

All requests are prioritised based on the individual needs of the customer.

We aim to have work competed within 4 weeks from the initial request.

2.     What happens after a referral is received?

You will be contacted within 5 days of the date of the referral to discuss the job, give you a quote (if requested), or advise if there is further clarification required.

If you have requested a written quote or it is a large job, our Building Manager will first inspect the site and/or discuss the work with you. You will be given a verbal quote which will be confirmed in writing.

3.     What will it cost?

The cost of the job will depend on – type, size, frequency, and funding source e.g. Private, Home Care Package or Subsidies

Jobs under $500 are quoted over the phone; over $500 a written quote is provided.

Jobs over $1,000 require a 10% deposit

A contract needs to be signed if the work is more than $5,000

4.     How do I pay for services

Credit card, cheque or call the office to make arrangements.